Shipping policy

Last updated 4 October 2026

Free worldwide shipping on every order. This page explains what happens after you order, how long delivery takes, and what happens if anything goes wrong.

What Happens After You Buy

1. You place your order and receive an order confirmation email straight away.
2. Your LashCam is packed to order in its box with its charging cable, then handed to the carrier.
3. You receive a shipping confirmation email with your tracking number once your parcel is on its way.

You can cancel your order for a full refund, or change the shipping address, at any point before it is dispatched. Just email us with your order number.

Skip The Line

If you added Skip The Line at checkout, your order is moved to the front of our processing queue and is packed and handed to the carrier ahead of standard orders. Skip The Line speeds up our handling. It does not upgrade the carrier service, shorten the time the carrier takes, or guarantee a delivery date.

Shipping Cost

Shipping is free, worldwide, on every order. There is no shipping charge at checkout and no minimum spend.

Delivery Times

Every LashCam is packed to order and your tracking number reaches you by email the moment it leaves us. Delivery time depends on your country, and any date we give you is an estimate, not a guaranteed date. Customs checks, public holidays, severe weather, remote addresses and the busy weeks before Christmas can all add time, and those are outside our control.

Need It By A Certain Date?

Email hello@lashcam.shop before you order and we will tell you honestly whether it is likely to make it.

Tracking

Every order ships with tracking. It is normal for tracking to show little or no movement for the first few days while your parcel travels to the carrier's sorting facility.

If your tracking has not updated in more than 7 business days, email hello@lashcam.shop with your order number and we will chase the carrier for you.

Where We Ship

We ship worldwide. If checkout will not accept your address, email us and we will sort it out with you.

Customs, Duties and Taxes

Prices shown at checkout include tax where applicable. Some countries, including the United States, may charge import duties, taxes or handling fees when a parcel arrives. Where these are not already included in your order, they are set by your own government and are the responsibility of the recipient, and we cannot calculate or refund them.

Wrong or Incomplete Address

Please check your shipping address carefully before you order. If your order has not shipped yet, email us and we will change it free of charge. Once an order has been dispatched we cannot redirect it. If a parcel comes back to us because the address was incorrect or the parcel was not collected, we will resend it once you confirm a corrected address, or refund the item price.

Lost, Stolen or Damaged Parcels

If you added Shipping Protection at checkout, your order is covered against loss, theft in transit and damage in transit. Email hello@lashcam.shop with your order number and we will send a replacement or refund you, without you having to wait on a carrier investigation.

Without Shipping Protection, if tracking shows your parcel as delivered and it is not with you, check with your household and neighbours first, then email us and we will open a carrier investigation on your behalf and help with any claim.

If your parcel arrives damaged, with or without Shipping Protection, email us within 30 days of delivery with photos and we will make it right, as set out in our Refund Policy.

Split Shipments

Orders with more than one item may arrive in more than one parcel with separate tracking numbers. This is normal and you are never charged extra for it.

Contact

LashCam, hello@lashcam.shop. We answer every email within 24 hours, seven days a week.